Overview
The Lightspeed integration connects your Lightspeed POS with Smartbills, enabling multi-location transaction import, inventory sync, and employee-level reporting across Lightspeed Restaurant and Retail products.This integration supports Lightspeed Restaurant (L-Series) and Lightspeed Retail (R-Series / X-Series).
Key Features
Prerequisites
- Lightspeed Restaurant or Retail account
- Smartbills Business plan or higher
- Admin access in Lightspeed
Setup
1
Open the Apps Marketplace
In Smartbills, go to Settings > Apps and search for Lightspeed.
2
Select Product
Choose Lightspeed Restaurant or Lightspeed Retail.
3
Connect Your Account
Click Connect and authorize Smartbills in the Lightspeed portal.
4
Select Locations
Choose which Lightspeed locations to sync.
5
Map Products and Employees
Configure product categories and employee mappings.
Configuration
Location Settings
Product Mapping
Employee Mapping
Map Lightspeed employee accounts to Smartbills users to attribute transactions to the correct team member. This is useful for commission tracking and individual performance reporting.Shift Reports
Data Sync
Troubleshooting
Transactions not importing
Transactions not importing
Verify the API connection in Settings > Apps > Lightspeed. Check that the selected locations are active.
Location not found
Location not found
New locations must be added to the sync configuration manually. Go to integration settings and select the new location.
Employee mapping issues
Employee mapping issues
Ensure employees have active accounts in both Lightspeed and Smartbills. Deactivated employees are excluded from sync.
Product catalog out of sync
Product catalog out of sync
Trigger a manual product catalog refresh from the integration settings page.
Shift reports missing
Shift reports missing
Verify that auto-import is enabled and that the shift was properly closed in Lightspeed. Open shifts will not generate reports.