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Overview

Access your Smartbills account from anywhere - web browser, iOS app, or Android app. This guide covers all login methods and troubleshooting common issues.

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Web Application

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Standard Login

1

Navigate to Smartbills

Go to app.smartbills.io
2

Enter Credentials

  • Enter your email address
  • Enter your password
  • (Optional) Check Remember me to stay logged in
3

Sign In

Click the Sign In button

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Alternative Login Methods

  1. Click Sign in with Google
  2. Select your Google account
  3. Authorize Smartbills if prompted
  4. You’re logged in!

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Mobile App Login

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iOS

1

Open the App

Tap the Smartbills icon on your home screen
2

Choose Login Method

Email & Password:
  • Enter your email
  • Enter your password
  • Tap Sign In
Or use:
  • Sign in with Apple (faster with Face ID/Touch ID)
  • Sign in with Google
3

Enable Biometrics (Optional)

After first login, you’ll be prompted to enable Face ID or Touch ID for faster future loginsTap Enable to use biometric authentication

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Android

1

Launch Smartbills

Tap the Smartbills app icon
2

Sign In

Email & Password:
  • Enter your email address
  • Enter your password
  • Tap Sign In
Or use:
  • Continue with Google (one-tap sign in)
3

Enable Fingerprint (Optional)

Enable fingerprint authentication for quick access:
  • Tap Enable Fingerprint
  • Authenticate with your fingerprint
  • Future logins will use fingerprint

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Biometric Authentication

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Set Up Biometric Login

For faster, more secure access:
Initial Setup:
  1. Login with email and password
  2. When prompted, tap Enable Face ID or Enable Touch ID
  3. Authenticate to confirm
Enable Later:
  1. Go to Settings → Security
  2. Toggle on Face ID or Touch ID
  3. Authenticate to confirm
Using Face ID/Touch ID:
  • Open the app
  • Face ID activates automatically
  • Or touch the fingerprint sensor
  • Instantly logged in!
Recommended: Enable biometric authentication for the best balance of security and convenience.

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Stay Logged In

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Web Browser

“Remember Me” Option:
  • Check this box to stay logged in
  • Duration: 30 days
  • Works only on trusted devices
  • Cleared when you clear browser cookies
Only use “Remember Me” on your personal devices, never on shared or public computers.

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Mobile App

Automatic Login:
  • You stay logged in by default
  • App remembers your session
  • Use biometrics for quick access
  • You can manually log out from Settings
Session Duration:
  • Sessions last 90 days by default
  • Extended to 180 days with biometrics enabled
  • Sessions expire if not used for 90 days

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Multi-Device Access

You can be logged in on multiple devices simultaneously:
  • ✅ Web browser(s)
  • ✅ iPhone/iPad
  • ✅ Android phone/tablet
  • ✅ Multiple browsers/devices
All devices sync in real-time!
Working across devices? Changes made on one device appear instantly on all other devices where you’re logged in.

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Troubleshooting

If you can’t remember your password:
  1. Click/tap Forgot Password? on the login screen
  2. Enter your email address
  3. Click Send Reset Link
  4. Check your email for a password reset link
  5. Click the link and create a new password
  6. Return to login with your new password
See: Reset Your Password
Check these common issues:
  • Email typo: Verify email address is correct
  • Caps Lock: Password is case-sensitive
  • Extra spaces: Remove spaces before/after email or password
  • Wrong account: You might have multiple accounts
  • Account not verified: Check email for verification link
Still can’t login? Use the Forgot Password link to reset your password.
After 5 failed login attempts, your account is temporarily locked for security.What to do:
  1. Wait 15 minutes, then try again
  2. Or click Forgot Password to reset
  3. Contact [email protected] if urgent
Prevent lockouts:
  • Enable biometric authentication
  • Use a password manager
  • Reset password if unsure
If you have 2FA enabled and can’t login:Can’t access 2FA code:
  1. Use backup codes you saved when setting up 2FA
  2. Click Use backup code on 2FA screen
  3. Enter one of your backup codes
Lost backup codes:
  1. Click I don’t have access to my authenticator
  2. Verify your identity via email
  3. Temporarily disable 2FA
  4. Login and re-enable 2FA
See: Two-Factor Authentication
For Enterprise SSO users:Common issues:
  1. Wrong domain: Ensure you enter your company email domain correctly
  2. Not configured: SSO must be set up by your IT admin
  3. Session expired: Try again from the beginning
  4. Browser issues: Clear cache or try different browser
Contact:
  • Your IT administrator for SSO issues
  • Smartbills support for technical problems
You must verify your email before logging in:Steps:
  1. Check your email inbox for verification email from Smartbills
  2. Click the verification link
  3. Return to login page and sign in
Didn’t receive email?
  1. Check spam/junk folder
  2. Click Resend verification email on login page
  3. Add [email protected] to your contacts
  4. Wait a few minutes for email to arrive
iOS/Android app login issues:Try these solutions:
  1. Update the app to the latest version
  2. Check internet connection (WiFi or cellular data)
  3. Force close and reopen the app
  4. Clear app cache (Android: Settings → Apps → Smartbills → Clear Cache)
  5. Reinstall the app (your data is safe in the cloud)
  6. Try web login to verify your credentials work
Still not working? Contact [email protected] with:
  • Device model and OS version
  • App version
  • Screenshot of error (if any)
Smartbills works best on modern browsers:Supported browsers:
  • ✅ Chrome (latest 2 versions)
  • ✅ Firefox (latest 2 versions)
  • ✅ Safari (latest 2 versions)
  • ✅ Edge (latest 2 versions)
If you have issues:
  1. Update your browser to the latest version
  2. Clear browser cache and cookies
  3. Disable browser extensions temporarily
  4. Try incognito/private mode
  5. Try a different browser

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Security Tips

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Protect Your Account

1

Use a Strong Password

  • At least 12 characters
  • Mix of upper/lowercase, numbers, symbols
  • Avoid common words or personal info
  • Don’t reuse passwords from other sites
2

Enable Two-Factor Authentication

Add an extra layer of security with 2FA. Learn how
3

Be Cautious on Public WiFi

  • Avoid logging in on public WiFi when possible
  • Use a VPN if you must use public networks
  • Always verify you’re on the real Smartbills website
4

Check for HTTPS

Always ensure the URL starts with https://app.smartbills.ioLook for the padlock icon in your browser
5

Log Out on Shared Devices

Always log out when using:
  • Public computers
  • Shared devices
  • Someone else’s device
6

Review Login Activity

Regularly check your login history:
  1. Go to Settings → Security
  2. View Recent Activity
  3. Look for unfamiliar devices or locations
  4. Revoke access to unknown devices

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Recognize Phishing Attempts

Smartbills will NEVER:
  • Ask for your password via email
  • Request your credit card details via email
  • Send links to login pages from unknown domains
  • Ask you to “verify” your account via suspicious links
If you receive a suspicious email:
  1. Don’t click any links
  2. Don’t download attachments
  3. Forward to [email protected]
  4. Delete the email

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Logout

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Web

  1. Click your profile icon (top right)
  2. Select Log Out
  3. Confirm if prompted

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Mobile

  1. Go to Settings or Profile tab
  2. Scroll to bottom
  3. Tap Log Out
  4. Confirm logout
Quick logout tip: You can also log out from Settings → Account → Log Out on all platforms.

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Session Management

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View Active Sessions

See all devices where you’re logged in:
  1. Go to Settings → Security → Active Sessions
  2. View list of all active sessions with:
    • Device type (Web, iOS, Android)
    • Location (approximate)
    • Last active time
    • IP address

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Revoke Sessions

Remove access from specific devices:
  1. Find the session in your active sessions list
  2. Click/tap Revoke Access or trash icon
  3. Confirm the action
  4. That device will be logged out immediately
Log out everywhere: If you suspect unauthorized access, use Log Out All Devices to immediately end all sessions.

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Next Steps

Set Up Two-Factor Auth

Add extra security to your account

Update Your Profile

Customize your account settings

Upload an Expense

Start tracking your expenses

Mobile App Setup

Get started on iOS or Android

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Need Help?