Résoudre les échecs de téléversement de reçus et de dépenses
Les problèmes de téléversement peuvent être causés par une connexion instable, des fichiers trop volumineux ou des formats non supportés. Smartbills accepte les formats JPG, PNG, PDF et HEIC, avec une taille maximale de 10 Mo par fichier.Si le téléversement échoue, vérifiez votre connexion Internet et essayez avec un seul fichier. Réduisez la taille des images si nécessaire. Si l’OCR n’extrait pas correctement les données, assurez-vous que le reçu est lisible, bien éclairé et sans pliures. Pour les reçus thermiques fanés, envisagez la saisie manuelle. En cas de problème persistant, désactivez temporairement les extensions de navigateur ou essayez un autre navigateur ou appareil.
1
Vérifier le format et la taille
JPG, PNG, PDF, HEIC — max 10 Mo par fichier.
2
Vérifier la connexion
Assurez-vous d’avoir une connexion stable.
3
Simplifier
Téléversez un seul fichier à la fois pour isoler le problème.
Sur mobile, fermez et rouvrez l’application, ou basculez entre Wi-Fi et données mobiles si le téléversement bloque.
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