Résoudre les problèmes de synchronisation des données Smartbills
Les problèmes de synchronisation surviennent lorsque les données ne se mettent pas à jour entre le Web et l’application mobile, ou entre Smartbills et vos intégrations (QuickBooks, Xero, etc.). Une connexion instable ou des erreurs temporaires côté serveur peuvent en être la cause.Sur mobile, tirez vers le bas pour forcer une actualisation ou rouvrez l’application. Vérifiez que vous êtes connecté à Internet. Pour les intégrations, consultez Paramètres → Intégrations pour vérifier le statut de la connexion. Si une intégration affiche une erreur, déconnectez-vous et reconnectez-vous pour rafraîchir le jeton OAuth. Les synchronisations sont souvent en file d’attente ; attendez quelques minutes avant de réessayer.
Les données créées en mode hors ligne se synchronisent automatiquement dès qu’une connexion est disponible. Ne supprimez pas l’application avant que la synchro soit complète.
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